Return and Refund Policy

RETURN AND REFUND POLICYLast updated January 05, 2025
At Golden Djinn, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients. Please note that this policy applies to all purchases made through our website, https://goldendjinn.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at goldendjinnshopping@gmail.com for assistance.

All returns must be initiated within 15 days of delivery. The product must be returned in its original packaging, unused, and in the same condition as it was received to be eligible for a refund or exchange.What if my product is damaged/wrong?
At Golden Djinn, we take great care in selecting, purchasing, and wrapping each gift. However, if the recipient receives a damaged or incorrect item, please email us at goldendjinnshopping@gmail.com within 15 days of delivery. We will provide instructions on the next steps to resolve the issue.Important Notes:
● The recipient must return the gift in its original condition, including all packaging, tags, and any accompanying materials.● Once we confirm the item is damaged or incorrect, we will either:
● Refund the buyer for the value of the gift, or● Replace the item, depending on the store’s return policy where the gift was purchased.
● Returns initiated after 15 days will not be accepted.● The flat-rate service fee is non-refundable under any circumstances.Which are the items that cannot be returned/replaced? In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:
● Late Request: Requests initiated more than 15 days after delivery cannot be accommodated.● Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we cannot offer a refund or return.● Original Packaging: Returns must include all original packaging, price tags, labels, and accessories. Items returned without these, or with damaged packaging, will not be accepted.● Altered Serial Number: Products with defaced or altered serial numbers are not eligible for return or refund.● Intentional Damage: Products that have been intentionally damaged, or otherwise destroyed, are not eligible for return.
● Recipient Dislikes the Gift: If the recipient does not like the gift, it is not eligible for return or refund. Our service is designed to make thoughtful selections based on the information provided during the order process, and we are unable to accommodate subjective preferences after delivery.● Perishable Products: Perishable products, such as food items, flowers, or any items with a limited shelf life, cannot be returned.
How long will it take for the return process to complete?We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within 7 to 14 working days after a thorough inspection of your return. If your return is approved, the refund will be credited to your original payment method.

To return an item, please email customer service at goldendjinnshopping@gmail.com with your concern and the order number to obtain the return approval, place the item securely in its original packaging, and mail your return to the address provided by us in the following format:Golden Djinn Attn: Return to origin:14809 Sam Garcia Avenue, 79938, El Paso, Texas. Please note:

DISCLAIMER: All returned products are subject to inspection by our dedicated quality assurance team. The team will evaluate the returned product to ensure compliance with our return and refund policies, and their decision will be final in determining whether the return is accepted or rejected.
Rejected Returns
● No Refund or Exchange: If a return is rejected, no refund or exchange will be issued.● Return of Product to Customer: Customers may choose to have the rejected product shipped back to them. The shipping cost for the return will be borne by the customer.

● We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.● We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.● The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.

Immediate Order Processing and Cancellation Limitations At Golden Djinn, we understand that plans can change. You may cancel your order within 3 days of placing it, provided it is still within the processing phase. Upon cancellation, we will issue a refund for the full amount paid, excluding the 20% flat service fee.
The service fee is calculated based on the total budget for gifts and shipping, as outlined in your order. This fee is non-refundable as it covers the time and effort involved in curating, planning, and managing your gift selection process.Cancellation from our endWe do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:● Non-compliance with Terms of Service: We uphold our Terms of Use and if an order doesn't align with these or with applicable laws, we reserve the right to cancel it.● Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we'll cancel the order to protect both you and our platform.Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.

Golden Djinn reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.

If you have any questions concerning our return and refund policy, please contact us at: goldendjinnshopping@gmail.com.